FAQs
FAQs
Quick answers to the questions people usually ask before signing up.
Do I need to be home?
No. As long as your bin is out and accessible (and we can safely reach it), we can complete the clean on the scheduled day.
How often are bins cleaned?
Bin cleaning is done every second collection cycle, in line with the local schedule. You do not need to track the cycle. We manage it through routes.
What bins are included?
You choose your plan during sign up. Standard covers your main bins (including recycling bins), and the “with green” plan includes your green bin too. You’ll see the options clearly before you confirm.
What about food bins?
Food bins are not active yet. Once introduced, they’ll be included in the subscription price. The current plan is weekly cleaning during the food-bin cycle block (around 4 weeks), then no food-bin cleans during the alternate block (around 4 weeks), repeating.
What’s included in the subscription?
A regular exterior clean of your bin(s) on schedule, a tidy finish, and service notifications if there are delays or route changes.
What’s not included as standard?
Specialist internal deep-cleans, hazardous waste/chemical contamination/biohazards, and bin repairs or replacements are not included as standard. Full detail is in our Terms.
Are you insured?
Yes. We operate with public liability cover.
What products do you use?
We use responsible methods and products wherever possible, with a focus on safe, practical cleaning that avoids unnecessary harsh chemicals.
Do you offer pressure washing?
Yes, for driveways, patios, paths, walls and other exterior hard surfaces. This is handled as an ad-hoc service with a separate request flow.
Why do you talk about routes?
Routes keep things reliable. They help us plan capacity properly, keep visits consistent, and scale without service quality dropping.
What if my bin isn’t out or access is blocked?
If your bin is not presented or access is blocked on the service day, we may not be able to complete the clean. Please make sure your bin is accessible on the scheduled day.
What if the bin is extremely dirty or contaminated?
If a bin is contaminated in a way that makes it unsafe or unreasonable to clean (for example hazardous waste), we may refuse service and advise on next steps.
What happens in bad weather?
If conditions are unsafe or unsuitable, we may delay and reschedule. We’ll aim to complete the clean within a reasonable timeframe and will notify you if there are changes.
How do payments work?
Bin subscriptions are paid by Direct Debit via GoCardless. Direct Debit setup happens during sign up. We do not store your bank details.
Can I cancel my subscription?
Yes. Subscriptions require one month’s notice to cancel. Cancellations must be made by email. See our Terms for full details.
Can I change my plan (for example add green bin)?
Usually, yes. Route capacity matters, so the quickest way is to contact us and we’ll advise the best way to handle the change.
Do you take before/after photos?
Sometimes, yes. Photos may be taken for quality control, service confirmation, or to resolve an issue. We do not use photos for marketing without your consent.
Do you support local youth into work?
Yes. Part of KAB’s purpose is introducing young people to work and business through structured, real-world experience.
Still unsure?
If something isn’t covered here, use the contact page and we’ll help.